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Customer Service Advisor
Location:
Fort Lauderdale, FL
Description:
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Compensation: $31,200 - $36,400 (With Additional Commission/Bonus Structures) Responsibilities: • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Keep track of customer accounts and make updates with new account information as necessary• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary• Interact with the sales lead to maintain and improve service and product knowledge• Create records of customer interactions and follow up to ensure all questions have been answered• Consistently improve cancellation/retention rates and achieve cancellation/retention goals• Superb listening skills with the ability to overcome customers' initial concerns and objections• Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible• Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide• Understanding and interpreting customer data• CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call• Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy• Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms• A deep understanding of the product or service being offered and the industry in which the company operates• Resell the value of being an insurance policyholder• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary• Communicate frequent customer suggestions to the team to troubleshoot• Maintain customer accounts and update them with new account information as needed• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries• Create records of customer interactions and follow up to ensure all questions have been answered Qualifications: • High school graduate, G.E.D. recipient, or equivalent • Must possess exemplary interpersonal skills, communication skills, and active listening skills• Experience working in a customer-oriented atmosphere• Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you!• Retention/Sales experience of at least 2 years (preferred)• Customer Service experience of at least 2 years (preferred)• Strong sales savvy and persuasion skills• Strong written and oral communication skills• Talent for multitasking; typing while talking to customers• Proficient with computers, strong keyboarding skills• An aptitude for problem-solving and handling objections• Strong background in call-center environment and sales-focused• Attention to detail Compensation: $31,200 - $36,400 About Company: Benefits: We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to: Develop a deep understanding of our industry and business operations.Expand your network by interacting with high-level executives and industry professionals.Take on additional responsibilities and projects to enhance your skill set.Participate in training programs and workshops to enhance your personal and professional skills.Collaborate with cross-functional teams and contribute to strategic initiatives.Opportunities for personal and professional growth and development.Performance-based bonuses.Collaborative and inclusive work environment.Chance to make a positive impact in the insurance industry.
Company:
The Health Insurance Guy
Posted:
May 14 on WizeHire
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at The Health Insurance Guy located in Fort Lauderdale FL. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at The Health Insurance Guy located in Fort Lauderdale FL. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.