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Technical Support Engineer - Integrations | Technical Support Engineer in Technology Job at Servic1

Praneeth Patlola

This listing was posted on Willhire.

Technical Support Engineer - Integrations

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Location:
Orlando
Description:

<p><strong><em>This is a temporary role through Magnit Global supporting one of the world&rsquo;s leading technology companies.</em></strong></p><p><strong>Role Overview:&nbsp;</strong><strong>33242274&nbsp; Technical Support Engineer &ndash; Integrations</strong><br /><br />Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging complex computer systems, complex software, or networked and/or wireless computer systems.<br /><br />Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning systems or software configurations. Reports design, reliability issues, or bugs to engineering/software engineering.</p><p><br /><strong>Essential Functions:</strong></p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Be a Customer Advocate providing support to users/administrators of our platform</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Gain an understanding of the ServiceNow platform and all core functionality.</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Analyze data with a view to isolate the potential cause of the issue.</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Involve others to accomplish personal and group goals.</p><p><br /><strong>Skills &amp; Experience:</strong></p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Understanding of Email Troubleshooting (e.g. Office 365, Exchange &nbsp;) &nbsp;</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Knowledge on Web Services &nbsp;(SOAP, REST) &nbsp;</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Working knowledge on Network troubleshooting (e.g. Ping, Telnet)</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Hands on experience in any bi-directional, integration between two systems &nbsp;</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Some experience with Scripting languages: JavaScript preferred</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Experience with relational databases (e.g. MySQL, Oracle)</p><p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Experience with the gathering and reading of various log files</p><p><br /><strong>Location:</strong></p><p>Hybrid: Orlando, FL office</p><p>This position will require onsite presence weekly on Wednesday and Thursday</p><p><br /><strong>Hourly Pay Rate Range (dependent on location, experience, expectation)</strong></p><p>The pay range that Magnit reasonably expects to pay for this position is: $26/ hour-$35/ per hour.</p><p>Benefits: Medical, Dental, Vision, 401K&nbsp;(provided minimum eligibility hours are met)</p>
Education/experience:
2 To 5 Years
Company:
Servicenow
Posted:
May 14 on Willhire
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More About this Listing: Technical Support Engineer - Integrations
Technical Support Engineer - Integrations is a Technology Technical Support Engineer Job at Servicenow located in United States. Find other listings like Technical Support Engineer - Integrations by searching Oodle for Technology Technical Support Engineer Jobs.