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Patient Concierge & Support - Full-Time
Location:
Southlake, TX
Description:
Client sales and support for a fast-paced concierge medical center. The successful candidate is able to project a caring attitude over the phone and electronic communication. The goal is to perform customer sales and service activities in a manner that assures potential patients are informed, existing patients are cared for, and the company is well represented. Responsibilities:To perform this job successfully, an individual must be able to execute each essential duty noted below with excellence. • Acquire and attain a clear working knowledge base of all products and services offered so as to answer questions accurately and succinctly.• Recognize limits when questions should be referred to medical staff.• Initiate sales process by scheduling appointments with warm leads.• Close phone sales/appointments with providers by building rapport with potential patients.• Achieve monthly sales goals.• Ensure prompt and positive action on all patient complaints, questions, concerns, and suggestions.• Know and efficiently use patient database system(s)/CRM.• Use professional telephone etiquette to answer client calls and respond appropriately.• Project a professional image through personal appearance, demeanor, and communication (oral, verbal, and written).• Maintain a clean and well-organized work environment.• Understand, articulate, and adhere to company operational guidelines.• Understand and articulate the company vision and mission.• Any other duties delegated by the Operations Manager. Qualifications:• Detail-oriented with strong organizational, problem solving and time management skills.• Customer service background.• Sales and/or phone sales and support are a plus.• Front office medical experience is a plus.• Experience working within the Microsoft Office Suite of products. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience• High School Degree; minimum of three years providing exceptional customer service; sales experience in aesthetic/cosmetic facility. Language Ability• Ability to read, analyze, and interpret general business documents and able to communicate with the general public using strong written and verbal skills, speaking Spanish a plus. Math Ability• Ability to work with and apply concepts such as fractions, percentages, ratios, and proportions to data. Reasoning Ability• Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, or scheduled form. Computer Skills• Skilled in Microsoft Office Suite, specifically Outlook, Word, and Excel. Able to learn new computer systems. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This work is performed in an office environment with normal noise levels. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading. The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk, and sit. Compensation: $20 hourly + Commission About Company: EVEXIAS Medical Centers - Southlake is a premier health clinic that provides patients with the care and tools to not only live their best but look their best. Whether it’s stress reduction, weight loss, sexual vitality, rejuvenated appearance, or just a little more spring in your step, the team members at EVEXIAS Medical Centers are ready to help. There is no one-size-fits-all solution, and our individualized treatment plans and therapies make sure our patients achieve the results they deserve.
Company:
Evexias Medical Centers
Posted:
May 7 on WizeHire
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More About this Listing: Patient Concierge & Support - Full-Time
Patient Concierge & Support - Full-Time is a Real estate Patient Concierge Support Job at Evexias Medical Centers located in Southlake TX. Find other listings like Patient Concierge & Support - Full-Time by searching Oodle for Real estate Patient Concierge Support Jobs.
Patient Concierge & Support - Full-Time is a Real estate Patient Concierge Support Job at Evexias Medical Centers located in Southlake TX. Find other listings like Patient Concierge & Support - Full-Time by searching Oodle for Real estate Patient Concierge Support Jobs.