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Help Desk Technician
Location:
Niagara Falls
Description:
JOB DESCRIPTION About Walker Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. Growth and transformation are a natural part of our business and our employees evolve with us. We are looking for a Help Desk Technician at our Walker - Head Office location. Reporting directly to the Network and Support Manager, you will be responsible for providing technical support and assistance to end-users within the organization. You will troubleshoot technical issues, resolve problems, and ensure the smooth operation of computer systems, software, and hardware. Additionally, you will maintain documentation, assist with system upgrades, and provide training to users as needed. Responsibilities Follows help desk policies and procedures and provides timely responses to incidents assigned to them in the ticketing system. Escalates incidents to the appropriate resource for advice and resolution. Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Monitors and reports on the effectiveness and violations of the cybersecurity policies, practices, and security controls and shares the results with the Network and Support Manager, and other stakeholders, as appropriate. Collaborates with other IT team members to escalate and resolve complex technical issues. Configures and deploys new equipment including laptops, desktops, monitors, and printers. Travels to remote locations, to resolve, repair, replace, and install equipment as required. Assists end-users with configuration, maintenance, and operation of devices and software applications. Delivers IT onboarding training to new Walker employees either. Visit ListedBuy for more information.
Company:
Walker Industries
Posted:
April 11 on ListedBuy
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More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at Walker Industries located in United States. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician is a Customer Service Help Desk Technician Job at Walker Industries located in United States. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.