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Claims Analyst
Location:
North York
Description:
Requisition ID: 190891 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all fraud claim types, card payment disputes, merchant chargebacks. Ensures specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives, and all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge • Adjudicate liability for fraud/dispute on all Credit, Debit, Visa Debit, Digital and Commercial card products and alternate delivery channels • Provide quality decisions to minimize losses and improve profitability on accounts by using solid knowledge of the fraud and disputes process for the bank to enhance the customer experience and reduces costs while increasing profitability • Preparing or directing the preparation of charge back authorizations and exercising sound chargeback judgment based on thorough investigations and analysis. • Provide feedback with respect to effectiveness of the department’s procedure and workflow to ensure continuous improvement. • Ensure the delivery of customer service fosters overall customer satisfaction consistent with Scotia Service standards by providing customers with timely resolution to transactions consistent with the Bank’s core values. • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
January 5 on ListedBuy
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More About this Listing: Claims Analyst
Claims Analyst is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Claims Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Claims Analyst is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Claims Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.