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Guest Services Supervisor
Location:
Plymouth, MA
Description:
Guest Services SupervisorThe Mirbeau Inn & Spa is seeking experienced hospitality professionals to join our team of exceptional employees! Mirbeau believes that our employees are our most valuable asset. As a Forbes Travel Guide partner, the successful candidate should be friendly, professional and go above and beyond to provide the best experience for our guests. Job Summary This position works closely with all departments to provide a warm and inviting welcome to all Mirbeau Guests and assists with supervising the Front Desk team . The ideal candidate is charismatic, energetic, and has a can-do attitude. Responsibilities Report to work in a clean uniform with nametag at the scheduled time Provide a warm welcome to all guests using Forbes/Mirbeau approved standards Verify room statuses, daily reservations, and note/follow up with special requests on the pass-on log Perform daily checklists/tasks, count drawers, and prepare daily guest deliveries/amenities Register arriving guests, check-in, create key cards, and direct/escort guests to their rooms Check-out departing guests, accept/process payments, answer billing questions Answer phone calls, transfer calls, answer emails, update daily pass-on logs & company newsletters Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests Communicate with all departments to ensure proper billing of Spa and F&B purchases transferred to room folios Communicate with housekeeping management to ensure room statuses are correct Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally Maintain the front desk and office in an orderly and organized way Communicate all property happenings to the next shift Provide ongoing training and coaching for the Bell Persons and Guest Services team Conduct regular inventory of office supplies and amenities then inform Front Desk management of any items needing ordering Enforce the use of company policies and procedures by all employees Act as manager-on-duty in the absence of a Guest Services Manager Attend all scheduled meetings as deemed necessary by the resort Qualifications, Skills, & educational Requirements Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public. Oral, written communication, computer, and organizational skills are required . Must be able to stand for long hours and multitask under pressure. Experience with Property Management Systems (PMS), customer service, and hotel/resort operations helpful. Prior supervisory experience preferred. Additional Notes This position requires a background check. Mirbeau offers industry high pay and unlimited earning potential. Mirbeau is happy to offer benefits including: Flexible Schedule that allows for a work/life balance Paid Time Off for Full-Time employees and Part-Time employees Medical, Dental and Vision Insurance 50% discount on Spa Services for Employee & a Guest Discount on Retail products 20% discount on Food 401K with Company Match Employee use of Wellness Programs & Fitness Center Employee Rate on Guest Rooms at all Mirbeau Locations Health, balance, and well-being are particularly high priorities for all, and they have been among our core values from the very beginning.We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.If you want to work in a beautiful setting with opportunities for growth, Mirbeau is the place for you!Check out our other properties: Skaneateles Plymouth Rhinebeck
Company:
Mirbeau Inn & Spa
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Services Supervisor
Guest Services Supervisor is a Executive Supervisor Job at Mirbeau Inn & Spa located in Plymouth MA. Find other listings like Guest Services Supervisor by searching Oodle for Executive Supervisor Jobs.
Guest Services Supervisor is a Executive Supervisor Job at Mirbeau Inn & Spa located in Plymouth MA. Find other listings like Guest Services Supervisor by searching Oodle for Executive Supervisor Jobs.