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Repairs Customer Services Advisor
Location:
Coatham Mundeville
Description:
We are currently seeking a Repairs Customer Services Advisor to provide a high quality, customer-orientated advice and information service around responsive repairs and asset information to customers and visitors through a variety of contact channels including telephone to ensure consistent and convenient customer access to council services. Repairs Customer Services Advisor We are currently seeking a Repairs Customer Services Advisor to provide a high quality, customer-orientated advice and information service around responsive repairs and asset information to customers and visitors through a variety of contact channels including telephone to ensure consistent and convenient customer access to council services. Job Purpose The role of the Repairs Customer Services Advisor is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders residents, colleagues and contractors. You’ll need to be confident using own initiative and have the ability to update systems and follow processes. Responsibilities Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries including accurately diagnosing, scheduling and logging repairs right first time only escalating to specialist teams and contractors when required. Offer a speedy, consistent and professional customer experience across a range of channels voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook. Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems. Contribute to achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction,. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
December 9 2023 on ListedBuy
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More About this Listing: Repairs Customer Services Advisor
Repairs Customer Services Advisor is a Customer Service Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Repairs Customer Services Advisor by searching Oodle for Customer Service Customer Service Representative Jobs.
Repairs Customer Services Advisor is a Customer Service Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Repairs Customer Services Advisor by searching Oodle for Customer Service Customer Service Representative Jobs.